Terms & Conditions

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Total Order Value Under £10.00 £10.01 – £20.00 £20.01 – £35.00 £35.01 – £250.00
UK (Second Class Post) £2.50 £3.25 £4.25 £5.25
Europe (Airmail) £4.50 £5.00 £6.00 £8.00
Rest of World (Airmail) £7.50 £9.00 £10.50 £12.50

Our shopping cart system automatically calculates your postage costs on this basis.

Refunds

We will refund in full – by the same payment method as the original purchase – provided the book is returned to us in fully re-saleable condition. If we have made a mistake in your delivery – return it to us and we will refund all postage – then either issue the correct book or a refund depending on your choice.

Receipts, bills and settlement mistakes

Our only receipt is that provided on-line at time of ordering – so it is important that you print this out and save it. Any mistakes should be raised with us by e-mail within 48 hours of receiving your on-line receipt. We will rectify any such mistakes within 48 hours of hearing of it from you, by the same method of payment as your original purchase.

Legal

Our Terms and Conditions do not affect your statutory rights under the following English Consumer Law

the Sale of Goods Act 1979;

the Supply of Goods and Services Act 1982;

the Consumer Credit Act 1974;

the Trade Descriptions Act 1968;

the Unfair Contract Terms Act 1977 and the 1994 Regulations;

the Consumer Protection Act 1987,

The General Data Protection Regulation (GDPR) (EU) 2016/679

and we operate under the Laws of England.

Customer support and service, and any Complaints

Can be dealt with, at any time by e-mail – by mailing support@shepheard-walwyn.co.uk – or by telephone during the hours 9.30am to 5pm (London time) Mondays to Fridays, except for UK Public Holidays. Replies to e-mail complaints will be normally made within not longer than 48 hours.

Data protection and privacy

We operate under the General Data Protection Regulation (GDPR) (EU) 2016/679

What Data Do we Have about our Customers?

Customers are required to supply Name, postal address and email address to purchase from us. This information will be retained on our database to enable postage of books, fulfilment of repeat orders or ensure problems can be followed up. No other personal data is requested or stored. Payment will be taken via PayPal or Worldpay, both of which offer secure payment. We will not take any payment information directly nor is it stored on our system. At the time of purchase you will be invited to receive our newsletter and discount codes. If you don’t wish your email to be used in this way please decline this invitation. If at any later time you wish to stop receiving newsletters please unsubscribe using the link in the email or request us direct.

How you can access, update or delete your data.

You have the right to know what personal data we keep about you. Please contact us at books@shepheard-walwyn.com to request this. It will be provided within 30 days. You have the right to request data be updated or deleted from our systems. If you wish to return your book as per our refund policy this should be completed before the data is deleted.

How we secure, store and retain your data.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. Our website carries an SSL certificate to offer a high level of protection.

Third Parties

We will not pass any of your contact details on to third parties for marketing purposes. Some of our systems (such as website and email marketing system) are hosted by third party companies. We hold contracts with them which ensure both parties operate in line with GDPR legislation and ensure that data is held securely and will not be transmitted to others.

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